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Anbotux is a customer-centric customer-journey analytics that combines customer care access history with customer segmentation and normalized external phenomena to provide rich customer behavior insights (individual or customer-segment based) to help to personalize customer care interactions, especially Chatbots. Anbotux solves 2 problems: - lack of empathy and personalization of customer experience with the Chatbots - the need of a customer care analytics avoiding to consider each channel as a silo and totally unaware of social contexts. Anbotux integration with chatbot platforms, other customer care channels (IVR, web, app), customer info database and external contexts info providers and also the personalization feedback is API based. The solution is offered as on-premise and in Q4'18 will be offered also as SaaS. The current beta Sa
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