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The Conntac Self-Service Solution is a general purpose platform that empowers people to solve technical problems without the need to contact customer support. Our first market is the telco sector and we help customers of internet providers to fix network problems, with their first-time setup and other tasks, that usually require some level of technical affinity. We provide them with an app that automatically analyzes the network and guides them through easy-to-understand processes to help them with a given task. Even if customer support is still needed, support agents now see what the app has learned and what measures have already been taken. This reduces call handling times by up to 70% while the call volume is reduced by up to 25%.
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